Placing an order is simple! Browse through our categories, select the products you want, add them to your cart, and proceed to checkout. Fill in your details, make the payment, and you're done!
Q2. What payment methods do you accept?
We accept multiple payment methods, including:
Credit/Debit Cards (Visa, Mastercard, etc.) UPI (Google Pay, PhonePe, etc.) Net Banking Cash on Delivery (COD)
Q3. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled if they haven't been processed for shipping. Please contact our customer support at care@kidvediks.com or through chat support as soon as possible.
2. Shipping & Delivery
Q4. How long does delivery take?
Our standard delivery time is 5-7 business days. For remote or rural areas, delivery may take a little longer.
Q5. Do you offer free shipping?
Yes, we offer free shipping on orders above INR 499. For orders below this amount, a nominal shipping fee will apply.
Q6. Can I track my order?
Yes! Once your order is shipped, you will receive a confirmation email with a tracking link to monitor your order’s status
Q7. What happens if I’m not available during delivery?
Our courier partners will make two attempts to deliver your package. If the delivery fails, the package will be returned to us, and we will contact you for further assistance.
3. Returns & Refunds
Q8. What is KidVediks’ return policy?
We have a 7-day return policy. If you’re not satisfied with your purchase, you can return the product within 7 days, provided it is unused and in its original packaging.
Q9. How do I initiate a return?
To initiate a return, email us at care@kidvediks.com with your order details and reason for return. We’ll guide you through the process.
Q10. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned product. Refunds will be credited to your original payment method.
4.Products & Quality
Q11. Are KidVediks products safe for kids?
Yes! All our products are carefully curated and meet safety standards, ensuring they are child-friendly and safe for use.
Q12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, notify us within 48 hours of delivery at care@kidvediks.com or through chat support. We’ll arrange a replacement or refund.
Q13. Can I request customization for products?
At this time, we do not offer product customization. However, stay tuned for future updates!
5.General Queries
Q14. Do you have a physical store?
Currently, KidVediks operates exclusively online to serve customers across India.
Q15. How can I contact customer support?
You can reach out to us at:
Email: care@kidvediks.com
Chat Support: Monday to Saturday, 10 AM to 5 PM
Q16. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Keep an eye on our website and social media pages for the latest updates and deals!
Q17. Are gift cards or vouchers available?
Not yet, but we’re working on introducing gift cards soon!
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